Shipping policy

SHIPPING & DELIVERY POLICY

Mehak Posh delivers across Pakistan. This policy explains our delivery
charges, timelines and process so you know exactly what to expect before
you place an order.

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WHERE WE SHIP

We deliver to all cities, towns and rural areas across Pakistan.

We currently do not ship outside Pakistan. International orders cannot
be accepted at this time.

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DELIVERY CHARGES

A flat delivery charge of Rs. 200 applies to every order, to every
location in Pakistan. There is no minimum order value.

This charge is shown at checkout before you confirm your order. We do
not add any hidden fees, handling charges or extra costs after checkout.
The amount you see at checkout is the amount you pay.

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PAYMENT OPTIONS

- Cash on Delivery (COD) — available nationwide. Pay the courier in
  cash when your parcel is delivered.

There is no additional charge for choosing Cash on Delivery.

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ORDER PROCESSING

Orders are processed and dispatched within 1 to 2 working days of
confirmation.

Orders placed on Sundays or public holidays are processed on the next
working day.

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ORDER CONFIRMATION CALL

To protect both our customers and our business from mistaken or
fraudulent orders, our team contacts every customer by WhatsApp or
phone within 24 hours of the order being placed, to confirm the order
details and delivery address before dispatch.

If we are unable to reach you after 3 attempts within 48 hours, your
order will be cancelled automatically and you will be notified by email.
You are welcome to place the order again at any time.

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DELIVERY TIMELINES

The following are estimated delivery times after dispatch:

  Lahore ............................... 1 to 2 working days
  Karachi, Islamabad, Rawalpindi,
  Faisalabad, Multan, Peshawar,
  Gujranwala, Sialkot .................. 2 to 3 working days
  Other cities and towns ............... 3 to 5 working days
  Remote and rural areas ............... 5 to 7 working days

These timelines are estimates and are not guaranteed. Delivery may take
longer during sale periods, Eid seasons, or because of weather, strikes,
public holidays or courier delays outside our control.

If we expect a delay on your order, we will contact you directly rather
than leave you waiting.

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COURIER PARTNER

All orders are dispatched through Postex, a
nationwide courier service operating throughout Pakistan.

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TRACKING YOUR ORDER

Once your parcel is dispatched, we send your tracking number to you by
WhatsApp and email. You can track your parcel on the courier's website
at any time.

If you cannot locate your tracking number, or the tracking has not
updated, simply message us with your order number and we will check
the status for you.

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FAILED OR REFUSED DELIVERIES

If a parcel cannot be delivered because the address provided was
incorrect or incomplete, nobody was available to receive it after 3
delivery attempts, or the customer refused to accept the parcel:

- The parcel is returned to us by the courier
- For prepaid orders, the product value is refunded in full; the
  Rs. 200 delivery charge is not refundable
- Customers with repeated refused Cash on Delivery orders may be asked
  to pay in advance on future orders

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LOST OR DAMAGED IN TRANSIT

If your parcel is lost by the courier, or arrives damaged, please
contact us within 48 hours of the expected or actual delivery date,
with photographs of the parcel and its contents where possible.

We will investigate the matter with the courier and either resend your
order or issue a full refund, including the delivery charge. You will
never be charged for a courier error.

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RETURNS AND EXCHANGES

For information on returning or exchanging an item, please see our
Refund & Return Policy.

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CONTACT US

Mehak Posh
House No. 121, Muhallah Block No. 15, Sector B-1,
Township, Lahore, Punjab 54770, Pakistan

WhatsApp / Phone: 0370-7412381
Email: info@mehakposh.pk
Business Hours: Monday to Saturday, 10:00 AM – 7:00 PM (PKT)