Refund policy

At Mehak Posh, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

Return & Exchange Window

You may request a return or exchange within 7 days of delivery. This applies to all orders, including items purchased on sale or with a discount code.

Eligibility

To be eligible, the item must be:

  • Unused, unworn and unwashed
  • In its original condition with all tags attached
  • In its original packaging
  • Accompanied by your order number or a copy of your invoice

Items We Cannot Accept

  • Items that have been stitched, altered, dyed or customised on your instruction
  • Items that have been used, washed or damaged after delivery
  • Items returned after the 7-day window has closed

We do not sell perishable, hygiene or intimate products, so no such exclusions apply.

How to Start a Return or Exchange

  1. Contact us within 7 days of delivery on WhatsApp at 0370-7412381 or by email at info@mehakposh.pk
  2. Share your order number, the product name, and the reason for the return
  3. Our team will confirm your request and share the return address and instructions within 24 hours
  4. Pack the item securely in its original packaging and send it to the address we provide

Please do not send any parcel back without contacting us first. Unannounced returns cannot be tracked or processed.

Return Address

Returns are accepted at:


Mehak Posh — Returns
House No. 121, Muhallah Block No. 15, Sector B-1,
Township, Lahore, Punjab 54770, Pakistan
Phone: 0370-7412381

Who Pays Return Shipping

Situation Return shipping paid by
You changed your mind, or ordered the wrong size or colour You (approx. Rs. 200 via standard courier)
We sent the wrong item Mehak Posh
Item arrived damaged or defective Mehak Posh
Item does not match its description on our website Mehak Posh

Refunds

Once your return reaches us, we inspect it within 2 working days and notify you of approval or rejection.

If approved, your refund is issued within 5 to 7 working days as follows:

  • Cash on Delivery orders: Refunded by bank transfer, EasyPaisa or JazzCash. We will ask you for the account title and number you'd like the refund sent to.

Original delivery charges are refunded only when the return is our fault (wrong, damaged or misdescribed item).

Exchanges

Exchanges follow the same 7-day window and the same process. Exchanges are subject to stock availability. If your preferred size or colour is unavailable, we will offer you an alternative or a full refund — your choice.

Not sure about sizing? Message us before ordering and we'll send you exact measurements for that specific article.

Damaged, Defective or Incorrect Items

Contact us within 48 hours of delivery with:

  • Photographs of the item showing the issue
  • A photograph of the outer packaging
  • Your order number

We will arrange a replacement or a full refund, including all shipping costs, at no charge to you.

Order Cancellation

You may cancel any order free of charge before it is dispatched. Once the parcel has been handed to the courier, cancellation is not possible — but you may still return the item under this policy after delivery.

Questions

WhatsApp: 0370-7412381 Email: info@mehakposh.pk Hours: Monday to Saturday, 10:00 AM – 7:00 PM (PKT)