Privacy policy
This Privacy Policy explains how Mehak Posh ("we", "us", "our") collects, uses and protects your personal information when you visit or place an order on mehakposh.pk.
Business details:
Mehak Posh
House No. 121, Muhallah Block No. 15, Sector B-1,
Township, Lahore, Punjab 54770, Pakistan
NTN: 3520260983873
Email: info@mehakposh.pk
Phone: 0370-7412381
Information We Collect
When you place an order:
- Your name
- Delivery address
- Phone number and WhatsApp number
- Email address
- Order details
Automatically when you browse:
- IP address and approximate location
- Browser and device type
- Pages viewed and time spent
- How you arrived at our site
When you contact us:
- Any information you share in messages, emails or calls
If you request a refund:
- Your bank or mobile wallet account title and number, so we can send your refund
How We Use Your Information
- To process, confirm and deliver your orders
- To contact you about your order by phone, WhatsApp or email
- To verify Cash on Delivery orders before dispatch
- To handle returns, exchanges and refunds
- To answer your questions and provide customer support
- To send you offers and updates — only if you have opted in
- To improve our website and product range
- To detect and prevent fraudulent orders
- To meet our legal and tax obligations
Who We Share Your Information With
We share your information only where necessary:
| Who | What they receive | Why |
|---|---|---|
| Courier companies (Postex) | Name, address, phone number | To deliver your parcel |
| Shopify (our platform provider) | Order and account data | To run our online store |
| Government authorities | Only as legally required | Legal or tax obligation |
We do not sell, rent or trade your personal information to anyone.
Marketing Messages
We only send promotional emails, SMS or WhatsApp messages if you have chosen to receive them. You can unsubscribe at any time using the link in any email, or by replying STOP, or by emailing us. Order-related messages — confirmations, tracking, delivery updates — are not marketing and are sent for every order.
Cookies
Our website uses cookies to keep items in your cart, remember your preferences, and understand how visitors use the site. You can block or delete cookies through your browser settings, but some parts of the site may not work properly if you do.
How Long We Keep Your Data
We retain order records for 5 years to meet Pakistani tax and accounting requirements. Marketing contacts are retained until you unsubscribe. Browsing data is retained for up to 24 months.
How We Protect Your Data
Our website uses SSL encryption on every page. Access to customer data is limited to staff who need it to fulfil orders and provide support.
Your Rights
You may at any time ask us to:
- Show you what personal information we hold about you
- Correct anything that is inaccurate
- Delete your information (where we are not legally required to keep it)
- Stop sending you marketing messages
Email: info@mehakposh.pk and we will respond within 7 working days.
Children
Our website is not intended for anyone under 18. We do not knowingly collect information from children.
Third-Party Links
Our site and social media pages may link to other websites. We are not responsible for their privacy practices — please read their policies separately.
Changes to This Policy
We may update this policy from time to time. The updated version will be posted on this page with a new "Last Updated" date.
Contact Us
Questions about your privacy? Email: info@mehakposh.pk or WhatsApp 0370-7412381.